03 November, 2021

Salon Tracker Support FAQs

Here in the support team, we’re used to helping our customers with any questions or queries they have! So, we thought it would be useful to put together a Support FAQs, to answer all of your burning questions.

Is Salon Tracker Support Free?

Yes! All of our support is included within our monthly subscription packages. Our support team are available Monday-Friday 9am-5pm, just call on 0113 350 8230
and we will be happy to help with any questions or issues.

How do I backup my Salon Tracker data?

If you are on our Enterprise package your Salon Tracker data will automatically backup to your cloud storage.

With our Standard and Professional packages your data is all stored locally to your PC. What we recommend is to have a memory stick or an external hard drive plugged into the PC that can be used to store another backup file. When closing down Salon Tracker there are 2 tick boxes, one to back up to the local PC and one to back up to a removal drive. Make sure both of these are ticked and go green, this means that both backups have been successful.

Can we convert your data from another software?

Yes, we can convert data from most other software companies! For the most part we have done conversions from most other software companies, so it’s just a case of us accessing the data and then converting it over to Salon Tracker on our side. If your data is from software, we haven’t done a conversion from we would just need to take a look at the data initially to determine whether or not we can complete the conversion across to Salon Tracker. For more information see our data conversions blog here: Salon Software News | Feature-of-Month---Salon-Tracker-Data-Conversions (salontracker.co.uk)

Can you use Salon Tracker on a Mac?

Currently Salon Tracker is a Windows based software, so the only way to run Salon Tracker on a Mac is through the use of Parallels or Bootcamp which allow you to access Windows through the Mac.

What versions of Windows can I run Salon Tracker on?

Salon Tracker can currently be used on Windows 10 and soon will be available on Windows 11. (Don’t update to Windows 11 yet as there are a few hardware issues that are yet to be resolved on Windows side).

Should I do my Windows Updates?

Yes! Doing your Windows updates is very important to make sure Salon Tracker is running as effectively as possible. As long as you’re shutting your PC down every day the PC should automatically do the updates, however it’s still good to check in the Updates section within settings to make sure you have done all the updates.

Can I access Salon Tracker without internet?

Yes, Salon Tracker only requires internet once a month to license. We do recommend having internet in the shop so that we can connect to your screen if you require any assistance, but it’s not a necessity.

Where is my data stored?
If you are on our standard or professional package your data is stored locally on your PC. With our enterprise package your data is stored both locally and within the cloud. We don’t store any of your data on our side, so make sure you’re backing up your data externally to your PC so that you don’t lose any data.

What hardware can I integrate Salon Tracker with?

We can integrate with: Cash Drawer, Receipt Printer, Barcode Scanner, Fingerprint Reader, Signature Pad, Tmax, Sigma and Dojo (Payment Sense).

What do I do if my Tmax stops working?

Unplug and re-plug the Tmax cable back into the PC, then restart your Salon Tracker and see if it pulls through your timers. If you’re still having issues with it connecting, restart the Tmax and then restart Salon Tracker again. If it still hasn’t connected call on 0113 350 8230 and we will be able to take a look at it for you.

How do I reconnect my Printer Salon Tracker?

If you unplug your printer and plug it back it, this can often create a copy of the printer on your PC. If you go to the admin section on Salon Tracker then to the hardware tab under the printers section you may see multiple copies of the printer in your drop down. To find out which is the active copy, open ‘Printers & Scanners’ in your settings, you should see ‘idle’ next to the one that’s currently active. Set this as the printer in Salon Tracker and you should now be able to print. If you need any further assistance with this, please call on 0113 350 8230.

What do I do if my cash drawer won’t open?

Most cash drawers are connected to the receipt printer, this allows them to trigger open when you complete a sale. If your cash drawer won’t open, follow the above steps and make sure the correct printer is connected to Salon Tracker.

I hope this has helped to answer any of your support questions! If you do have any further questions that you would like answering feel free to email on info@salontracker.co.uk or call on 0113 350 8230 and we will be happy to help!

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