Frequently Asked Questions
You will need a laptop or PC which is Windows 10 or above and an internet connection so that we are able to connect to your screen and setup your Salon Tracker. If you require our recommended PC specifications please be in touch either by calling 0113 350 8230 or drop an email to firstname.lastname@example.org.
Yes mostly. For PC we would recommend asking a member of the team to send over our recommended PC spec to make sure that the PC you have is good enough to run salon tracker on. For all other hardware, such as POS, Fingerprint Readers and Signature pads, we would recommend sourcing them from us as we cannot guarantee that other ones will work. If you do have your own hardware a member of a technical team will be more than willing to see if they can get it connected whilst you're on your free trial with us.
We sell SMS credits in Bundles of 1000. It is £50 plus VAT per 1000 credits until you get to 5000 credits which is £200 plus VAT, meaning you get 1000 credits free! To purchase some credits ring 0113 350 8230 and select the sales option.
Our opening times for both sales and support are Monday-Friday 9am-5pm. If you require help out of these hours head to our support page to find helpful guides and videos.
Yes! All of our support is included within our monthly subscription packages. Our support team are available Monday-Friday 9am-5pm, just call on 0113 350 8230 and we will be happy to help with any questions or issues.
If you are on our Enterprise package your Salon Tracker data will automatically backup to your cloud storage.
With our Standard and Professional packages your data is all stored locally to your PC. What we recommend is to have a memory stick or an external hard drive plugged into the PC that can be used to store another backup file. When closing down Salon Tracker there are 2 tick boxes, one to back up to the local PC and one to back up to a removal drive. Make sure both of these are ticked and go green, this means that both backups have been successful.
Yes, we can convert data from most other software companies! For the most part we have done conversions from most other software companies, so it’s just a case of us accessing the data and then converting it over to Salon Tracker on our side. If your data is from software, we haven’t done a conversion from we would just need to take a look at the data initially to determine whether or not we can complete the conversion across to Salon Tracker.
Currently Salon Tracker is a Windows based software, so the only way to run Salon Tracker on a Mac is through the use of Parallels or Bootcamp which allow you to access Windows through the Mac.
Salon Tracker can currently be used on Windows 10 and soon will be available on Windows 11. (Don’t update to Windows 11 yet as there are a few hardware issues that are yet to be resolved on Windows side).
Yes! Doing your Windows updates is very important to make sure Salon Tracker is running as effectively as possible. As long as you’re shutting your PC down every day the PC should automatically do the updates, however it’s still good to check in the Updates section within settings to make sure you have done all the updates.
Yes, Salon Tracker only requires internet once a month to license. We do recommend having internet in the shop so that we can connect to your screen if you require any assistance, but it’s not a necessity.
If you are on our standard or professional package your data is stored locally on your PC. With our enterprise package your data is stored both locally and within the cloud. We don’t store any of your data on our side, so make sure you’re backing up your data externally to your PC so that you don’t lose any data.
We can integrate with: Cash Drawer, Receipt Printer, Barcode Scanner, Fingerprint Reader, Signature Pad, Tmax, Sigma and Dojo (Payment Sense). Head to our integrations page to see how our hardware integrations can help make your customers salon experience more seamless!
Unplug and re-plug the USB timer cable back into the PC, then restart your Salon Tracker and see if it pulls through your timers. If you’re still having issues with it connecting, restart the timer manager and then restart Salon Tracker again. If it still hasn’t connected head to our support guides page to find useful further steps to try reconnect your timer. Alternatively, you can call us call on 0113 350 8230 and our team will be able to take a look at it for you.
If you unplug your printer and plug it back it, this can often create a copy of the printer on your PC. If you go to the admin section on Salon Tracker then to the hardware tab under the printers section you may see multiple copies of the printer in your drop down. To find out which is the active copy, open ‘Printers & Scanners’ in your settings, you should see ‘idle’ next to the one that’s currently active. Set this as the printer in Salon Tracker and you should now be able to print. If you need any further assistance with this, try heading to our support page to find a useful guide on how to reconnect your printer. ALternatively, you can call us on 0113 350 8230 and our team will be able to take a look at it for you.
Most cash drawers are connected to the receipt printer, this allows them to trigger open when you complete a sale. If your cash drawer won’t open, follow the above steps and make sure the correct printer is connected to Salon Tracker. If you need any further assistance with this, try heading to our support page to find a guide on how to reconnect your cash drawer. ALternatively, you can call us on 0113 350 8230 and our team will be able to take a look at it for you.
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